Lumilow Lighting’s successful Apprenticeship Programme

| Posted in: Staff

Sophie Cox

Lumilow apprentice’s star shines

Lumilow has great news to share; our apprentice Sophie Cox has successfully completed her apprenticeship.

Sophie is a real asset to Lumilow, and is often the first person you’ll talk to when you phone us. She handles customer service enquiries and works to make sure our procedures are up to date.

At Lumilow, we value and invest in our staff, and we will continue to do so now and into the future. For that reason, Sophie’s news isn’t something we view as an aside; this is core to our activities and our overall mission as a people-centric business.

“The Directors of Lumilow Lighting formed the business after becoming increasingly frustrated with cheap and substandard lighting products being sold onto the UK market,” begins Andy Chell, Managing Director of Lumilow Lighting.

“But we are equally frustrated by poor and substandard employee practice in the UK. Recent news on zero hours contracts and the scandal they represent confirms, in some areas, the poor state of the country’s record on respectful employment.

“We are changing this. By working with our young employees on apprenticeships, we are helping our own business of course. But we also supply and nurture the next generation of UK talent, and we’re helping deliver sustainability too.”

 

Continued Investment

Lumilow is continuing to invest in Sophie, by funding a day release course at college next year for her to gain an AAT qualification: the first step to becoming an accountant.

“Our commitment to our staff is part of our charter of standards called ‘The Lumilow Logic’, which aims to provide customers with the best experience and outcomes possible. We know our employees play a vital role in achieving customer satisfaction,” says Chell. “When staff are happy, engaged and invested in, customer experience improves.”

To date, Lumilow has invested £50,000 to make our offices a pleasant and inspirational working environment for the growing number of staff. Features include attractive and open breakout areas, encouraging idea-sharing and collaboration. Team games like Subbuteo and Scalextric provide respite, and staff are encouraged to leave their desks at lunchtimes.

“We also offer a generous training budget to all employees. The open and approachable culture allows staff to discuss their development needs with managers and put forward suggestions for further training,” says Chell.

 

Investment in people and the future

“Lumilow prides itself on being a ‘market educator’, to empower its customers to make informed choices, and to push the industry for better standards, transparency and accountability,” says Chell.

“We believe the same is true of staff. We can educate and inform the UK as a whole to do better for its staff by shining a guiding light on best practice. I am truly proud of Sophie’s achievements; and the work the company does to support her.”